Special Report 2
A Practical and Visionary Approach for Future Planning: The Launch and Achieved Benefits of Strategy Mapping
Strategy Mapping Enhances Strategic Thinking on Municipal Planning
“Change Taiwan, Leading with Taipei” proclaims Taipei Mayor Ko Wen-je. Indeed, sticking to his word and realizing the complexity and interconnectedness of municipal policies, Taipei Mayor Ko Wen-je has been committed to strengthening the division of work and integration across departments, to enhancing team efficiency, to improving the administration’s performance, and to articulating policy direction and governance procedure ever since he took office. Under his direction, the Research, Development and Evaluation Commission of Taipei City Government (hereafter referred to as the “RDEC”) initiate and take charge of the strategy map project. It is hoped that making use of a corporate management tool will improve the organizational culture of the Taipei City Government, and make Taipei a paradigmatic city for global Chinese communities.
Learning from Lectures and Hands-on Practices: Embedding Strategy Map in Budgeting to Guide Municipal Planning
The success of a system or a theory always relies on participants’ passion and shared values . Considering that city staff are in different professions and not familiar with strategy mapping,the RDEC formulated a three-tier implementation structure: the top tier is the city government-level group for strategy mapping, followed by the strategic theme subgroups, and the last is the departmental working teams. The project is built around the concept of “blending trainings in implementation, reaching consensus and enhancing the effectiveness of internal management” to gradually increase staff’s understanding of strategy mapping. In March 2016, the first Taipei City Government strategy map was accomplished.
In order to ensure the guiding function of the strategy map, the next step is to incorporate it into budgeting. In May 2016, Taipei City Government revised the first strategy map so that it could accommodate the 2017 budgeting process. As a result, the policies corresponding to the eight strategic themes of the city government-level strategy map are prioritized in the 2017 budget. In addition, three deputy mayors presided over the budget review meeting, guiding budgeting as the first stage of the strategy map. In order to ensure that the strategy map is applicable to the annual budget plan on a yearly basis, the RDEC began its second revision in August 2017, ensuring the incorporation of strategy management and resource allocation.
The Strategy Map Sets out to Create a Livable and Sustainable Metropolis
Strategy mapping is a strategic management tool. It aligns strategic objectives with the four balanced scorecard perspectives and graphically presents the correlations between them. The vision of the Taipei City Government strategy map is to create a livable and sustainable metropolis. With innovative thinking around “livability,” it aims to draw out a unique city charm by maximizing cultural diversity. For “sustainability,” the strategy map helps to facilitate the balance among development, environmental preservation, justice between generations, and the needs of an economic and multicultural society.
The vision is based on the mission of Taipei City Government – serve citizens and drive innovation. The former illustrates the obligation of a government, assuring citizens safe lives and property, as well economically and effectively providing necessary public services. The latter focuses on the innovation of municipal management to improve efficacy and competitiveness, and to facilitate sustainable development and prosperity. Taipei Mayor Ko Wen-je defines four core values for his administration – integrity, teamwork, innovation, and openness and sharing. By recognizing these values and bearing them in mind when implementing policies, the administration builds mutual trust between people and the city government, breaks old constraints, encourages municipal reforms, and strengthens civic participation to meet citizens’ expectations and needs. The strategic themes Taipei City Government develops to fulfill the vision includes “sustainable environment,” “urban development,” “cultural diversity,” “social support,” “industry upgrade,”“quality education,” “public health and safety,” and “good governance,” amongst others. Guided by these strategic themes, Taipei City Government integrates policies of relevant departments to build a friendly eco-city that supports sustainable development; adopts smart city concept and builds quality infrastructure to accelerate urban regeneration; embraces cultural diversity to craft the Taipei city brand; stabilizes industrial development; and creates a healthy job market to establish win-win relationship between employers and employees; improves supports and services for the disadvantaged to construct a livable environment for all ages; enhances teaching quality and promotes adaptive education to cultivate high quality manpower; perfects the mechanisms in place for disaster prevention and response; emphasizes health promotion to build a safe city; simplifies administrative procedures; and always abides by the law to achieve good governance.
In order to put the strategic themes into practice step by step, Taipei City Government develops strategic objectives along four perspectives – “customer,” “internal processes,” “finance,” and “leaning and growth.” Furthermore, when compared to prominent national and international standardized metrics such as the Taiwan Sustainable Development Indicators and the World Council on City Data ISO 37120, corresponding “key performance indicators (KPIs)” and “action plans” are defined for each objective. In addition to a reduction in paper work, it is expected to be compatible with the municipal administration system and increase Taipei’s urban competitiveness in the world.
Strategic Mapping Talks with Numbers and Makes Changes in Taipei
Strategic mapping has changed city staffs’ thinking patterns. Taipei City Government used to stress resource appropriation and the execution process, but now the administration gives more emphasis to performances and outcomes. Besides, more efforts are distributed to enhance citizens’ understanding about the government’s endeavors. Because numerous polices are implemented every year and many of them are inseparable, effective allocation of resources is imperative. In the future, Taipei City Government will continue its efforts with strategic mapping, and carry it out in annual planning and budgeting to ensure appropriate resource allocation, so that the vision of making Taipei a livable and sustainable city will come true.